FAQ
Frequently Asked Questions
Everything you need to know about Muvela, nonenal, and your skin.
What is nonenal and why does it matter?
2-nonenal is a compound produced when fatty acids on your skin surface oxidize — a process that accelerates after age 40 due to hormonal changes. It creates a distinct grassy, greasy odor that regular soap cannot remove because it binds to skin oils rather than washing away with water. Muvela products are formulated with persimmon tannin, which neutralizes nonenal at the molecular level.
Are your products fragrance-free?
Yes — 100%, always. We address odor through active chemistry, not by masking it with fragrance. Fragrance is one of the leading causes of skin sensitization, particularly for hormonally-compromised skin. Every Muvela product will always be fragrance-free.
What clean beauty standards do you follow?
All Muvela products are free from parabens, sulfates, phthalates, mineral oil, formaldehyde, and the full Suspicious 6. We are dermatologist-approved and hold our formulas to this standard because you deserve it.
How does the subscription work?
Subscribe and save up to 30% on every order. Your products ship automatically on your chosen schedule. You can pause, skip, or cancel anytime from your account — no fees, no commitments.
How long until I see results?
Most customers notice a difference within the first 1–2 weeks of consistent use. Full results — including the ceramide barrier repair benefits — typically develop over 4–6 weeks. We back every purchase with a 90-day money-back guarantee so you have time to experience the full effect.
What is your return policy?
We offer a 90-day money-back guarantee on all products. If you are not satisfied for any reason within 90 days of purchase, contact us and we will refund you in full — no questions asked.
Where do you ship?
We currently ship within the United States. International shipping is coming soon — join our email list to be notified when we expand to your country.
Can I use Muvela if I am not in menopause yet?
Absolutely. Nonenal production increases gradually from around age 40, and ceramide depletion can begin during perimenopause — which can start a decade or more before your final period. Many customers in their early 40s use Muvela proactively.
Are all three products meant to be used together?
The full system (body wash, lotion, deodorant) is designed to work together and gives the most complete results. That said, each product works effectively on its own. Most customers start with the body wash, then add the lotion and deodorant once they experience the results.