Return & Refund Policy

Commitment to Satisfaction
At Muvela, we're dedicated to providing products that address specific needs and enhance your well-being. We stand behind the effectiveness of our offerings and suggest using them for at least 14 days to experience their full benefits. If you're not satisfied after 14 days and within 30 days from your purchase, feel free to reach out to us at hello@muvela.com for support.

Cancellation Policy
To modify or cancel an order, please contact us within 24 hours of your purchase. After this period, changes may not be possible as your order will have already been processed. If you cancel within the 24-hour window, expect your refund processed within 7 business days.

30-Day Money Back Guarantee
We believe in the power of our products, which is why we encourage you to use them for a minimum of 14 days. If you are not completely happy with your purchase, you are welcome to return it anytime between 14 days and up to 30 days from the purchase date. Please note, shipping fees are non-refundable.

Initiating a Return
For returns, please contact our support team either through our Contact Us form or by emailing us directly at hello@muvela.com. To help us process your return quickly, please include your Order Number or the Name and Email Address used when placing your order.

Damaged Items
We carefully package our products to avoid damage in transit. If an item arrives damaged, please inform us within 72 hours of delivery by sending an email to hello@muvela.com along with a photo of the damage. We'll review your claim and, if validated, replace the item at no additional cost. Note, we do not provide refunds or replacements for products damaged through normal use, wear and tear, or misuse.

Shipping and Delivery
While we aim to deliver all orders promptly, certain issues outside our control, like courier delays or customs issues, may affect delivery times. For delivery problems, please contact the courier directly. We are not responsible for lost, stolen, or significantly delayed packages.

Incorrect Shipping Address
It is crucial to ensure that the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours, we cannot offer a resend or refund.

Policy Updates
Please note that Muvela reserves the right to update this Return & Refund Policy at any time. It is your responsibility to review the most current version prior to making a purchase. By continuing to purchase and use Muvela products, you are accepting these terms.